Before the flight: what you send us
Full names as on ID, dates of birth for international trips, approximate weights for small aircraft, luggage count and anything special — pets, a child seat, dietary needs. We send back an itinerary with the operator, aircraft, crew names and the FBO address.
What is an FBO?
A fixed-base operator is the private terminal: a lounge, a desk, coffee, and a door straight onto the ramp. No queues, no gates. Your car can often drive to the aircraft.
What ID do you need?
Government photo ID for domestic flights. Passports for everyone, including infants, on international flights, plus visas where required. The operator checks ID before boarding.
When to arrive
Fifteen minutes before departure domestically, thirty for international. If you are early the crew usually leaves early.
Security and luggage
There is no TSA line. The crew may inspect bags and will ask about weights. Soft bags fit better than hard cases in smaller jets; tell us about golf clubs, skis or dive gear in advance.
On board and after you land
Catering is pre-ordered, the lavatory is private, and Wi-Fi is available on many aircraft. On landing you taxi to the FBO, your bags come off with you, and your car is a few steps away.
