Payment Terms
How payment for flights and parts works, which methods we accept, and what happens after the trip.
These documents are drafts prepared for review by counsel and have not yet been adopted. Until they are, each quote and order is governed by its written terms.
01About these payment terms
They apply to every quote we issue and are part of the Charter Agreement and of parts orders.
02Cardholder and payer information
The payer must be the cardholder or account holder or be authorised by them. We may ask for identity verification before releasing an aircraft or shipping a part.
03Price, taxes and savings
Quotes are in US dollars unless stated. US federal excise tax and per-passenger fees are itemised on domestic and international flights according to IRS rules; small aircraft exempt under 26 U.S.C. § 4281 are shown without tax.
04Bank wire
Wire transfer to the account on the invoice is our standard method for charters and parts orders. The booking or order is confirmed on receipt of funds.
05Card
Major cards are accepted where the quote says so; a processing fee may apply and is shown before you pay.
06Other methods
Other payment methods are offered only where a quote states them explicitly.
07Deposits and balances
Some trips require a deposit at confirmation and the balance before departure; the schedule is on the quote.
08Extra charges after the flight
Pass-through costs incurred during the trip are invoiced within fourteen days with the operator's documentation and charged to the payment method on file.
09Your authorisation
By paying you authorise the charges on the quote and any post-flight pass-through costs under the Charter Agreement.
10Declined or failed payments
If a payment fails before departure we will contact you; an aircraft cannot be held without payment.
11Questions and disputes
Contact us before disputing a charge with your bank; most questions are resolved with the operator's documentation within a few days.
12Records and privacy
Payment records are kept for tax purposes under our Privacy Policy. Card numbers are handled by the payment processor and never stored by us.